What Our Clients are Saying
With so many satisfied clients booking their vacations with us, we always strive to provide the best possible service. We build relationships with each of our clients and always provide the highest quality of customer care. Here’s a few things our clients are saying about us!
Saturday, August 30th 2025
My husband and I have wanted to plan a family cruise for several years to celebrate a milestone wedding anniversary. Quite frankly, life was too busy and the idea of researching a plan felt like a second full-time job. I found Rich through Cruise Planners and he did all of the heavy lifting sending me options & decision points along the way. His choices aligned perfectly with our vision for our family vacation. Every transition during our trip was seamless with the highest level of quality & service. Thank you again for making it happen! We can't wait to go on another trip! 
My husband and I have wanted to plan a family cruise for several years to celebrate a milestone wedding anniversary. Quite frankly, life was too busy and the idea of researching a plan felt like a second full-time job. I found Rich through Cruise… 
Friday, August 22nd 2025
My wife and I recently traveled to France and had an amazing time. Rich and Cyndi Messina with Crown Jewel Cruise Planners did an amazing job planning our trip. They arranged our flights, transfers, hotels and guided tours. They answered all our questions and some we didn’t even know we had. They also provided great advice on trip insurance. We will absolutely use them again. My wife and I recently traveled to France and had an amazing time. Rich and Cyndi Messina with Crown Jewel Cruise Planners did an amazing job planning our trip. They arranged our flights, transfers, hotels and guided tours. They answered all our… –Bryan K.
Wednesday, August 20th 2025
Rich Messina was excellent in arranging out travel schedule and tours. He was responsive, thorough and provided excellent communication! We will reach out to him for our next trip! Thanks Rich!
Sunday, March 30th 2025
As seasoned travelers, Rich and Cyndi made planning our vacation a breeze. They go the extra mile to make sure your vacations plans are exactly what you are looking for...all you have to do is enjoy the trip!
–Greg C.
Thursday, January 30th 2025
This was the first time I used a travel agency, and I am convinced of the benefits. Cyndi did a lot of research to help me find itineraries that covered my interests, and she was extremely patient as I changed my mind several times before finally deciding. Rich was always available to answer a multitude of questions right up until departure, and he checked in afterward for feedback. I highly recommend Rich & Cyndi for travel planning and will definitely work with them again. This was the first time I used a travel agency, and I am convinced of the benefits. Cyndi did a lot of research to help me find itineraries that covered my interests, and she was extremely patient as I changed my mind several times before finally…
Tuesday, January 14th 2025
Rich at Crown Jewel Planners provided an exceptional experience booking our Royal Caribbean and Celebrity cruises. His knowledge and professionalism ensured that we had successful trips and we will be sure to book through him again.
Monday, November 18th 2024
I could not be happier with the service that Rich and Cyndi provided for an international vacation I booked though them recently. I gave them an idea of what we wanted to do and they researched and coordinated everything flawlessly from the cruise to excursions and even a private tour guide for before and after the cruise. Their dedication and attention to detail enabled us to get the most out of our time and money on this vacation. Well worth it! I could not be happier with the service that Rich and Cyndi provided for an international vacation I booked though them recently. I gave them an idea of what we wanted to do and they researched and coordinated everything flawlessly from the cruise to…
Saturday, November 16th 2024
Rich and Cyndi did an incredible job and provided amazing service! They planned a Mediterranean cruise combined with a week touring Sicily that was simply the most spectacular experience we’ve ever had. They were responsive and thorough while not inundating us with unnecessary emails! Rich and Cyndi did an incredible job and provided amazing service! They planned a Mediterranean cruise combined with a week touring Sicily that was simply the most spectacular experience we’ve ever had. They were responsive and thorough while not…
Friday, November 8th 2024
This started off with me wanting to go somewhere all inclusive to Mexico, but I had no clue as to where, and I got overwhelmed trying to figure it out on my own. Rich, you were great and patient with me and my slow decision making. Once I zeroed in on which coast, you suggested three different options, I picked one, and was not disappointed. The room location is always a concern, but when we walked thru the door we were blown away...top floor straight out over the ocean. Couldn't have picked a better location...PLUS an elevator to the beach just outside the door. I had not heard of the RIU brand, but overall it was a success and a lot of fun: the food options, hotel staff and of course the weather. Ever been to a Foam Party in the main pool? We are ready to start thinking about the next adventure. This started off with me wanting to go somewhere all inclusive to Mexico, but I had no clue as to where, and I got overwhelmed trying to figure it out on my own. Rich, you were great and patient with me and my slow decision making. Once I zeroed in on… –Phil M.
